Privacy Policy

Moss Privacy Policy Effective as of October 12, 2026. Who we are This Privacy Policy describes how Moss New York, LLC (“Moss,” “we,” “us,” or “our”) processes personal information collected through Moss’s website, mobile application, text messaging program, and related services (collectively, the “Service”). Moss uses technology platform providers, including Elomi Corporation (d/b/a Dorsia), to operate the Service on its behalf. Personal information we collect Information you provide to us, including: Contact data, such as your first and last name, email address, and phone number. Membership application data, such as who referred you and anything else you share with Moss as part of the application process. Profile data, such as your sign-in credentials, date of birth, photograph, interests, dietary restrictions, and preferences you add to your account. Reservation and event data, such as the dates, times, and details of reservations and events you book through the Service. Communications data based on our exchanges with you. Transactional and payment data needed to complete purchases, including payment card information. Text messaging data, such as your mobile phone number and a record of your consent to receive texts, including the date, time, and method of opt-in. Information collected automatically, such as device data (device type, operating system, IP address) and online activity data (pages or screens viewed and how you interact with the Service). How we use your personal information We may use your personal information to: provide, operate, and improve the Service; establish and maintain your membership account; process reservations and event registrations; communicate with you about the Service, including text messages you have opted in to receive, service announcements, and support messages; enable security features, such as sending security codes by email or SMS; respond to your requests, questions, and feedback; and comply with applicable laws, protect our rights and the rights of others, and prevent fraud or illegal activity. How we share your personal information No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may otherwise share personal information with: Service providers that operate the Service on our behalf, including Elomi Corporation (d/b/a Dorsia) as our technology platform provider, and providers of hosting, information technology, customer support, and message delivery. Payment processors, such as Stripe, which process payment card information directly. Professional advisors, such as lawyers, auditors, and insurers. Authorities and others, such as law enforcement and government authorities, where we believe in good faith it is necessary to comply with law or protect rights and safety. Business transferees, in connection with a merger, acquisition, sale of assets, or similar transaction involving Moss. Text messaging You opt in to texts by entering your mobile number on the Moss application or sign-in page, where the SMS disclosure is shown below the phone field, and pressing Send code. Consent is not a condition of membership or any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. Your choices Access or update your information by contacting us or through your account. Opt out of marketing emails using the unsubscribe link in any email. You may still receive service-related messages. Opt out of text messages by replying STOP. Opt out of push notifications in your device settings. Close your account by contacting us. Security We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. Children The Service is not intended for anyone under 18 years of age. If you believe we have collected personal information from a child in a manner prohibited by law, please contact us and we will delete it as required. Changes to this Privacy Policy We may modify this Privacy Policy at any time. If we make material changes, we will update the effective date above and post the revised version on the Service. How to contact us Email: hello@moss.nyc Mail: 520 Fifth Ave, New York, NY 10036